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Contact Bonobos Customer Service

Bonobos Phone Numbers and Emails

Toll-Free Number:

  • (877) 294-7737
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Customer Service:

  • (877) 294-7734

Bonobos Emails:

Customer Service
General Info
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How to Contact Bonobos?

Most Popular Number:

(877) 294-7737
Total calls: 44 Issues resolved: 2 Last call: Dec 13, 2024
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PissedConsumer Reporter

Bonobos customer service phone number is 877-294-7737. This is a toll-free line for addressing all kinds of consumer issues. An alternative phone number for customer support is 877-294-7734. Professional customer care specialists are always ready to assist you with refund and exchange issues, change your order or delivery address, and provide details on current discounts and special offers.
Please note that the longest wait times are on Monday, while the shortest are on Wednesday.

Bonobos email address for customer service is ninjas@bonobos.com. If you seek to get general information about the company and its products, drop a message at info@bonobos.com.
Along with sending an email, you can message Bonobos customer care on Facebook, Instagram, or Twitter.

The company is headquartered in New York. Bonobos address for the main office is 45 W. 25th Street, 5th Floor, New York, New York 10010, United States. Along with its head office, the company has stores across the US including Massachusetts, Texas, Oregon, Virginia, Utah, and more. To see the full list of locations, please go to the “Guideshop Locations” page of the Bonobos website.

The store operates during normal business hours. However, keep in mind that these hours can change when it comes to holidays. During the holiday season, the schedule can be different and support hours may be shorter than usual. It’s better to get in touch with the support team in advance to get information about the holiday hours.

There is no Bonobos live chat available at the moment. However, if you would like to speak to a live customer care representative, you can reach out to the support team via phone. If you prefer written communication, there is an option of addressing your issue via email.

Bonobos Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Bonobos Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Bonobos is 8772947737. 75% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Wednesday.

  • Be prepared for the call as Bonobos may ask you for the following information to identify you as a customer: phone number, order id or tracking no or address or zip code.

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PissedConsumer Club

Contact Information

Bonobos Website:

Bonobos Help Center:

Corporate Office Address:

Bonobos, Inc
45 W. 25th Street, 5th Floor
New York, New York 10010
United States

Bonobos Rating Based on 6 Reviews

Rating details

1.0
more details
Customer service
Warranty
Advertised vs Delivered
Website

Rating stats

Rating trend

How Good is Bonobos's Customer Service?

Lisle Zaa
Lisle Zaa
Feels Disappointed | Jul 26, 2023

It took 45 min for website to work to complete order. I was given an order number, my credit card was charged but didn’t have the delivery information. When I spoke to representative I let her know digital gift card should be delivered 7/30 but it was sent today. Terrible experience.

Read full quote
Gaia Apx
Gaia Apx
Feels Satisfied | Feb 28, 2023

just trying to get promo code

Read full quote

Summary of Bonobos Customer Service Calls

59 TOTAL
CALLS
00:05 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bonobos?

Shipping and Delivery Question:

  • “Size question”
  • “Order never received; UPS never received”
  • “Didn't get my complete order”

Request for Information Question:

  • “Question on order”
  • “Cannot place an order. Have tried for over an hpur”
  • “Every time I try to place order it disappears from my bag”

Cards Question:

  • “Digital gift card”
  • “Purchased a digital gift card and I don't know how I receive it. It wasn't sent to my email”
  • “Using a gift card”

Product/ Service Question:

  • “Want to order an item”
  • “Product defect”
  • “Product reduction”

Payments and Charges Question:

  • “Credit”
  • “Promo code”
  • “Problem with promo code”

Return/ Replace Question:

  • “Exchange”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancell one of the duplicate orders”

Account Question:

  • “Profile update”

Other Question:

  • “15% off problem..Care of Jeans”
  • “15% off problem”
  • “Price reduction”

Compare Bonobos Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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