Bonobos
Bonobos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bonobos has 1.0 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Bonobos to a friend or colleague.
- Rating Distribution
Pros: Great chinos, Great clothes, Merchandise.
Cons: Customer care and website accessibility, Great clothes, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bonobos has 1.0 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Bonobos to a friend or colleague.
- Rating Distribution
Pros: Great chinos, Great clothes, Merchandise.
Cons: Customer care and website accessibility, Great clothes, No customer service.Recent recommendations regarding this business are as follows: "Make darn sure you do not want to return ordered items for a refund.", "Never use Bonobos due to nonexistent customer service. Company essentially stole $317.79.", "Maybe use a credit card if you think you can file a dispute with them", "Do not waste your time. You will be disappointed", "What is going on with Bonobos? Order placed Feb. 15, 2022 still not received March 8, 2022. Have a confirmation and yet cannot find it online in my account. Cannot initiate a "Live Chat" and no one answers their customer service phone 877-294-****. Have they gone out of business and no one knows it?".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Laveen, Arizona
Horrible customer service. No response or resolution.
Returned item over a month ago with receipt from UPS. Bonobos acknowledges receipt of return and has indicated a refund was issued, yet the refund has never been received and no one has been available to follow up via phone, chat or email. They have lost a long-standing customer.
User's recommendation: Make darn sure you do not want to return ordered items for a refund.
Putnam Valley, New York
Poor customer service
The only way to get an issue resolved is by contacting using online chat. How can you not have live customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order never received; UPS never received
Customer service is nonexistent. The chat function has not been available for weeks.
There has been no response to multiple emails.
There is no response at the corporate number. Order #32446**** (placed 11/19/2024) was charged but never received; a UPS label was created but UPS never received the package for delivery.
- Great clothes
- Great clothes
- Nonexistent customer service
Preferred solution: Full refund
User's recommendation: Never use Bonobos due to nonexistent customer service. Company essentially stole $317.79.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No way to get in touch with customer service
I have filed a claim about my items not being received six business days ago and I have requested a phone call. They have not reached out to me and the chat icon is never available.
UPS has been equally unresponsive. I'm out $172 and frustrated.
- No customer service
Preferred solution: Full refund
User's recommendation: Maybe use a credit card if you think you can file a dispute with them
Houston, Texas
Check on previous purchase
Im not sure how we got here. I thought I was contacting Bonobos to ask a question about a previous purchase. This email was in no way meant to be a complaint.
Bonobos Cancels Orders
I have ordered 4 times from BONOBOS and each time there is one or more items canceled due to warehouse stock - not sure why I continue ordering to be quite honest. My last order wasnt cancelled until a week later due to insufficient warehouse stock; however, when I attempt to reorder the exact same items, the website does not indicate out of stock,
This is completely unacceptable for a company owned by Walmart. I have an event next week which I will not have clothes in time for - extremely disappointing!
- Great chinos
- Terrible reliability
Preferred solution: Let the company propose a solution
User's recommendation: Do not waste your time. You will be disappointed
Medina, Minnesota
No live chat widget
No live chat option on the Bonobos website and email responses from Customer Support are delayed. It seems I am SOL.
Preferred solution: Price reduction
Using a gift card
Ive had an extremely challenging time contacting anyone at Bonobos about how to get their website to accept a gift card. It has been two weeks without a resolution.
- Merchandise
- Customer care and website accessibility
Preferred solution: Deliver product or service ordered
User's recommendation: Pass on bonobos for gifts
Arlington, Virginia
Order placed on Feb. 15, 2022 still not received. It is now March 8, 2022
Placed an order Feb. 15, 2022.
Order #31630****
1.
Order not yet received.
2.
Cannot "chat" with anyone at Bonobos as the "Live Chat" box never comes up.
3. Cannot speak with anyone at Bonobos "Customer Service" 877-294-**** as Bonobos is not taking phone calls.
What has happened to Bonobos??????
Past experiences have been exceptional.
Current experience is incredibly bad.
When going on Bonobos site my order #31630**** does not even appear.
Get back to me and explain what is happening.
Bonobos can be forgiven when a screw-up is acknowledged and Bonobos pitches in to make it right.
Silence is unforgivable.
User's recommendation: What is going on with Bonobos? Order placed Feb. 15, 2022 still not received March 8, 2022. Have a confirmation and yet cannot find it online in my account. Cannot initiate a "Live Chat" and no one answers their customer service phone 877-294-****. Have they gone out of business and no one knows it?????
Knoxville, Tennessee
Cancel
I have called them everyday three times a day for 8 days straight and it says sorry we are not answering the ohone at this time please use our chat page to speak with someone I tried that everyday never got to chat with anyone it says try back later I emailed them 9 times now never once got a response
I have been trying to cancel my order for the last two weeks it said I would receive my item 7 to 10 days I ordered dec the third and have emailed them called them tried to chat no one has ever called me back and instead of canceling my order they sent me a email saying sorry but one pair of your pants is no longer in stock we will mail the other pair out soon I am so pissed at this store and have told everyone not to order from them this is ridiculous to not even get a email back but they send me these stupid emails saying order is ready to ship since dec 7th never again
User's recommendation: DO Not Buy from this place
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