Anonymous
map-marker Houston, Texas

Check on previous purchase

Im not sure how we got here. I thought I was contacting Bonobos to ask a question about a previous purchase. This email was in no way meant to be a complaint.
View full review
Anthony L Zjs

Bonobos Cancels Orders

I have ordered 4 times from BONOBOS and each time there is one or more items canceled due to warehouse stock - not sure why I continue ordering to be quite honest. My last order wasnt cancelled until a week later due to insufficient warehouse stock; however, when I attempt to reorder the exact same items, the website does not indicate out of stock, This is completely unacceptable for a company owned by Walmart. I have an event next week which I will not have clothes in time for - extremely disappointing!
View full review
Pros:
  • Great chinos
Cons:
  • Terrible reliability

Preferred solution: Let the company propose a solution

User's recommendation: Do not waste your time. You will be disappointed

Sam G Pfk
map-marker Medina, Minnesota

No live chat widget

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No live chat option on the Bonobos website and email responses from Customer Support are delayed. It seems I am SOL.
View full review
Loss:
$105

Preferred solution: Price reduction

DM M Jzt

Using a gift card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive had an extremely challenging time contacting anyone at Bonobos about how to get their website to accept a gift card. It has been two weeks without a resolution.
View full review
Loss:
$100
Pros:
  • Merchandise
Cons:
  • Customer care and website accessibility

Preferred solution: Deliver product or service ordered

User's recommendation: Pass on bonobos for gifts

Anonymous
map-marker Arlington, Virginia

Order placed on Feb. 15, 2022 still not received. It is now March 8, 2022

Placed an order Feb. 15, 2022. Order #31630**** 1. Order not yet received. 2. Cannot "chat" with anyone at Bonobos as the "Live Chat" box never comes up. 3. Cannot speak with anyone at Bonobos "Customer Service" 877-294-**** as Bonobos is not taking phone calls. What has happened to Bonobos?????? Past experiences have been exceptional. Current experience is incredibly bad. When going on Bonobos site my order #31630**** does not even appear. Get back to me and explain what is happening. Bonobos can be forgiven when a screw-up is acknowledged and Bonobos pitches in to make it right. Silence is unforgivable.
View full review

User's recommendation: What is going on with Bonobos? Order placed Feb. 15, 2022 still not received March 8, 2022. Have a confirmation and yet cannot find it online in my account. Cannot initiate a "Live Chat" and no one answers their customer service phone 877-294-****. Have they gone out of business and no one knows it?????

Annastacia Rgx
map-marker Knoxville, Tennessee

Cancel

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 23, 2021

I have called them everyday three times a day for 8 days straight and it says sorry we are not answering the ohone at this time please use our chat page to speak with someone I tried that everyday never got to chat with anyone it says try back later I emailed them 9 times now never once got a response

Original review Dec 23, 2021
I have been trying to cancel my order for the last two weeks it said I would receive my item 7 to 10 days I ordered dec the third and have emailed them called them tried to chat no one has ever called me back and instead of canceling my order they sent me a email saying sorry but one pair of your pants is no longer in stock we will mail the other pair out soon I am so pissed at this store and have told everyone not to order from them this is ridiculous to not even get a email back but they send me these stupid emails saying order is ready to ship since dec 7th never again
View full review

User's recommendation: DO Not Buy from this place

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article